INSURANCE FAQs

What is insurance?

Who these days has the time to shop around the plethora of insurance companies, comparing policies then decoding the legalese text in order to understand which policy is right for you? Fortunately, insurance brokers do, and from what our client’s tell us, we believe we do it better than most.
Having an insurance broker that you know & trust can also take a load off your mind. If you ever need to make a claim, the person at Rose Stanton who helped put your policy in place is right there to represent your best interests, dealing directly with the insurance company concerned. As insurance brokers, we can advise on appropriate policies to meet your needs and we act in your interest, not that of the insurance company.

Rose Stanton Insurance Brokers only collects information from its clients & prospective clients for the purpose of arranging insurance & we adhere to the privacy act (see Privacy Policy in this website) as do the insurers we deal with. We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems.

Premiums & government charges such as good & services tax, fire service levies, state government stamp duty & our administration fees are payable to Rose Stanton Insurance Brokers Pty Ltd. Premiums are kept in our trust account & paid to insurers who in turn pay the government charges. All premiums & charges are shown clearly on our tax invoices.

Contact our office & we will arrange notification of the loss to your insurer & we will organise the necessary claim forms or arrange the appointment of an insurance assessor. You must do everything reasonably in your power to minimise your losses. We will help with the claim by lodging documentation & following up with the insurer on the progress & settlement of the claim in your best interests.


Should you have any other questions which are not addressed above please email us at insure@rosestanton.com.au

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