Complaints

At Rose Stanton Insurance Brokers Pty Ltd we are committed to the fair, transparent and timely resolution of complaints. We have a detailed internal complaints resolution process. Should you have a complaint about our services, please contact us on the details below and we will do our best to resolve the matter quickly.

Complaints Officer: Mr Steve Rose

Address: Suite 104, Level 1, 3 Eden Street, North Sydney NSW 2060

Mailing Address: PO Box 379, Cammeray, NSW 2060

Phone: Local call 1300 665 311

Fax: Local call 1300 884 711

Email: insure@rosestanton.com.au

As part of our commitment we are also a member of the Australian Financial Complaints Authority (AFCA). AFCA is an independent financial services complaint resolution service which is accessible to clients free of charge in the event that you believe a complaint has not been satisfactorily dealt with by us. If your complaint cannot be resolved to your satisfaction within 10 days, you have the right to refer the matter to AFCA. They may be contacted at:

Street Address: Australian Financial Complaints Authority

Level 12, 717 Bourke Street, Docklands 3008

Mailing address: Australian Financial Complaints Authority,

GPO Box 3, Melbourne VIC 3001

Phone: 1800 931 678

Email: info@afca.org.au

Website: www.afca.org.au

Rose Stanton is a member of the National Insurance Brokers Association (NIBA) and is bound by their Code of Conduct. We also subscribe to the Insurance Brokers Code of Practice the code sets minimum service standards that you may expect from us. A copy of the Insurance Brokers Code of Practice can be found on NIBA’s website https://www.niba.com.au/html/code-of-practice.cfm

Dated: October 2020